STORE POLICY

Customer Care

Bear Cool Honey Company are committed to providing our customers with a high level of customer service.

We take pride in our standards and have a Trading Standards Food Rating score of 5 excellent.

We adopt a friendly approach to our business, just like our bees ! 

Please do not hesitate to contact Linda Garnett with any questions, queries or advice.  

If a  product is not listed on our website we can search for this for you.

'Life is full of Beauty'

'Float like a butterfly, sting like a bee'

'When the flower blossoms, the bee will come'

'Aerodynamically, the Bumble bee shouldn't be able to fly, but the bumble bee doesn't know it so it goes on flying anyway'........ everything is possible you just have to believe......

Privacy & Safety

Our customer's privacy is of the highest importance to us. We will never sell or distribute your personal information. We will only use the information you provide to fulfil any order you may have made with us.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply all applicable UK Data Protection and consumer legislation, including GDPR.  We are dedicated to being transparent about what data we collect about you and how we use it.

How we use your data

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your orders

  • To serve website content 

  • To administer this website

  • If you consent, by purchasing the Adopt a Beehive Scheme we will issue a newsletter.

Our payment gateway is fully encrypted and we will not hold any payment details after purchase.

 

Wholesale Inquiries

Please contact Linda Garnett with any enquiries.

Payment Methods

- Credit / Debit Cards
- PAYPAL

Address

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Bear Cool Honey Company

Elda

Pipworth Lane

Eckington

Sheffield

S21 4EY

01246 434 960

Customer Service:

01246 434 960

info@bearcoolhoneycompany.co.uk